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Merrick & Company Case Study

Data-Driven Decisions Cause 20% Reduction in Turnover at Merrick & Company

Challenge:
Merrick & Company, an engineering firm, was experiencing turnover they felt was at an unacceptable level. To get to the root of employee concerns, they partnered with People Element to administer employee engagement surveys. Data captured by People Element led to decisions that have helped reduce voluntary turnover from about 30% percent to less than 10%.

Solution:

“The Data Points Us in the Right Direction”
“If I had to pick only one survey to ask our employees to do, it’s this one.” Debbie Norris, Human Resources Vice President, pointed out. “ We have pursued and been awarded respectable rankings in ‘Best Places to Work’ evaluations, but on the whole, I feel our employees are far more forthcoming with their feedback through the (People Element) Employee Engagement Surveys. And, we end up with lots of data we can act on.”

As recruiting costs have gone down at Merrick, resources required to attract and hire new talent have shifted to retention efforts, which are much more beneficial. For example, Merrick has developed an Introduction to Leadership program and offers mentorships to help employees succeed.

“We share the results and what actions we are going to take next. This has encouraged participation and I believe it has also helped our ‘acquired’ workforce feel that their voices are being heard and their opinions matter. It may be an indirect dialogue, but it’s a valuable employee-to-leadership path that works when you have offices all over the country,” said Norris.

Results:

96% Employee Engagement
“When the results from our 2012 survey showed that 96% of our employees are engaged in their work, we were thrilled. Of course, I’d like to know who that 4% is so I can help them more directly. But, by design, People Element won’t release that information. It’s part of the confidentially promised to our employees when we ask for their participation,” explained Norris.

Issues being uncovered through these organizational assessments are becoming increasingly complex in nature. Earlier versions identified easy fixes like ongoing equipment malfunctions and seemingly cumbersome rules and regulations about badges. Now, it’s about career opportunities and professional development. Organization-wide, it is known that 91% of employees feel that Merrick is ethical in its business practices and 88% responded positively to the statement “I am proud to work for Merrick.” Merrick is so confident in the data that People Element has delivered to them for nearly 15 years, that we had been invited to present directly to the Board of Directors.

About Merrick & Company
Merrick is an employee-owned engineering, architecture, design-build, surveying, planning, and geospatial solutions firm with revenues over $116 million. Market sectors they serve include energy, national security, nuclear, life sciences, and sustainable infrastructure. Founded in 1955, they have nearly 500 employees throughout their fifteen North American and Mexico offices.

2016 dream big award winner 2016 dream big award winner
RMPEx award winner RMPEx award winner