Rounding With A Purpose
The process of rounding makes a big difference in your relationship with staff. While one-on-one contact is critical to good leadership, rounding with a purpose is even more helpful in making and building the kind of relationship your staff needs to fully trust you and perform at their best level.
Rounding with a purpose entails having contact with staff and using a preset list of questions that allows you to focus on collecting a specific set of data. The advantages of purposeful rounding are a result of asking the same questions of multiple people and comparing the results. This process gives you action items that you can follow up on.
What questions might you ask during purposeful rounding? Most hospitals conduct employee opinion surveys (EOS). Select a few questions from your EOS. Make sure to select good rounding questions that include those that were lower scored, or are predictors of issues that you are tracking.
It is also advantageous to ask questions related to turnover, coworker and team issues, and responses to organizational initiatives. Getting useful information about tasks that take too long, relationships with other departments that your staff depends on, and learning about “hot” issues of the day helps your staff feel heard and connected to you.
Purposeful rounding offers several benefits beyond the data you collect. You may actually shape opinions by indicating your awareness of issues and willingness to engage in a dialogue about them.
In summary, face-to-face contact with your staff is beneficial- specific questioning and dialogue about real time issues can impact beliefs and opinions that can enhance performance. Make rounding with a purpose a regular part of your daily routine.