The Story Behind BMS CAT’s 4-Year Upward Trend

Overview

Over the past four years, BMS CAT has made remarkable progress in strengthening communication, trust, and organizational alignment. Since partnering with People Element, employee engagement, favorability, and participation have steadily risen – reaching their highest levels so far in 2025. Employee survey participation has made the largest increase in this time period, going from 65% in 2022 to 83% in 2025. This upward trend reflects the organization’s commitment to listening, responding, and creating a culture where employees feel their voices truly matter.

What Drove the Success

Building Trust and Increasing Participation

When BMS CAT first launched their survey, employees were unsure whether feedback would remain confidential or lead to real change. Over time, that hesitation shifted as leaders consistently demonstrated support for the process and used each year’s results to guide meaningful improvements.

Participation increased each year because of several key actions:

Visible leadership support at every level, especially from senior leadership
Daily automated survey reminder emails from People Element, keeping the survey top of mind
Daily participation updates to managers, encouraging active team engagement
Clear follow-through on employee feedback, showing that results lead to action

By their fourth year, employees had seen enough positive changes to trust the process fully. That trust became the driving force behind their highest participation rate yet.

Driving Improvements in Communication, Compensation & Benefits, and Leadership

In 2025, BMS CAT saw their strongest favorability gains in Communication, Compensation & Benefits, and BMS Leadership. These improvements didn’t happen by chance; they were the direct result of intentional, targeted actions.

To enhance Communication, the company focused on increasing transparency and connection. A weekly company-wide newsletter, quarterly town halls, and daily messages from the CEO helped employees feel more informed and aligned across the organization.

In Compensation and Benefits, BMS CAT shifted from an inconsistent, ad hoc approach to a structured merit review process. This created more fairness, predictability, and clarity for employees.

Leadership visibility and trust also strengthened significantly. Leaders made themselves more accessible, engaged more consistently with employees, and followed through on commitments. These actions created greater stability and confidence throughout the organization.

A Structured and Transparent Approach to Acting on the Data

A major factor in BMS CAT’s success is how they use survey results. The organization takes a coordinated, transparent approach to turning feedback into action.

Results are shared openly with leadership and managers
Teams review their specific data and identify focused action items
Company-wide themes are addressed at the corporate level
Branches and departments tackle local improvements that matter most to their employees
HR oversees coordination, communication, and accountability to ensure follow-through

This commitment to closing the loop helps employees clearly see the connection between their input and organizational change.

Summary of Results

83% survey participation
18-point increase in participation over the last 4 years
4-point increase in favorability
3-point increase in engagement

People Element’s Support in Their Success

People Element has played an important role in helping BMS CAT maximize their employee listening efforts. Their team highlights the value of:

Training and ongoing support that ensures leaders and managers feel confident using the platform
Expert guidance from their success manager, who quickly answers questions and helps refine survey strategy
Insightful result walkthroughs from a People Experience Analyst, who translates data into clear, actionable takeaways
A user-friendly platform that continues to evolve based on client feedback

This combination of personal support and easy-to-use tools has helped BMS CAT fully leverage their insights year after year.

A Culture Strengthened by Listening and Action

At the center of BMS CAT’s progress is a simple but powerful commitment: listen, communicate openly, and take meaningful action. Even when every request can’t be fulfilled, employees consistently see effort, transparency, and follow-through.

With rising participation, targeted gains in key cultural areas, and a strong partnership with People Element, BMS CAT continues to build a workplace where employees feel valued, heard, and supported.